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HotBox 5™ RGBVW

 I have a HotBox 5™ RGBVW that seems to be frozen. Every time it gets powered it just goes full white at full intensity. It won't take command from DMX or when I try to put it into a preset. I was just wondering if anyone else has had this problem and if they had a solution. 

This is an ancient topic but I just had a Hotbox RGBA do this. Any resolution? I also emailed Blizzard support.

I have 8 of these and one of these seems to have 2.0 firmware not 2.1 like the rest.   this messes of all of the programimg because it wont communicate properly. how do i fix it ? 

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